Frequently Asked Questions

As we begin preparing your order shortly after it’s placed, we’re currently unable to accept cancellations.
However, in accordance with UK Consumer Contract Regulations, you may return eligible items within 14 days of receiving them.
📌 Please note: custom-made or personalised items are not eligible for return or cancellation, unless faulty.

A: You’ll receive an order confirmation via email once your order is placed.
As soon as your item ships, we’ll also send you a shipping confirmation email with tracking information so you can follow your parcel’s journey.

A: If you need to update your shipping address, please contact us as soon as possible via our contact page.
We’ll do our best to help, but we can’t guarantee changes once your order has begun processing or has already shipped.

Yes! If you wish to exchange your item for a different colour, style, or size, please contact us within 14 days of receiving your order.
The item must be in its original condition and packaging. Customers are responsible for return shipping unless the item was faulty.

👉 Need help? Reach out via our Contact Page

We accept returns of eligible items within 14 days of delivery, in accordance with UK Consumer Contract Regulations.
To qualify for a return, items must be unused, in original condition, and not customised (e.g. no name stickers or made-to-order).

👉 Full details here: Return & Refund Policy

Yes! We ship to most countries worldwide 🌍
Shipping costs are automatically calculated at checkout based on your location and order weight.
You’ll receive an email confirmation with a tracking link once your order ships.

❗Please note❗ For international orders, customs duties, taxes, and handling fees may apply upon delivery and are the responsibility of the customer.

👉 For more details, please visit our Shipping Policy

• 🇬🇧 UK orders: Typically arrive in 2–5 business days

• 🌎 International orders: Usually take 7–14 business days, depending on your location and customs clearance

Shipping timelines are estimates and may vary during busy periods.
👉 Full shipping terms available here: Shipping Policy

WireEase comes in three sizes, designed to comfortably fit most head shapes.
The look may vary depending on your hair volume—more hair creates a fuller wrap effect.
👉 For comparisons and tutorials, visit our WireEase Guide.

OEKO-TEX® STANDARD 100 is a globally recognized certification that ensures textiles are tested for harmful substances and are safe for human health.
Every component of a certified product—including threads, buttons, and linings—has been tested and found free from harmful levels of over 1,000 substances.

👉 Learn more: https://www.oeko-tex.com/en/

ECOVERO™ is a sustainable viscose fiber made from renewable wood sources. It is produced with up to 50% lower water impact and CO₂ emissions compared to conventional viscose.
It is certified with the EU Ecolabel and meets high environmental standards throughout its lifecycle.

👉 Learn more: https://www.ecovero.com

For best results, we recommend handwashing with cold water and laying your headband flat to air dry.
Some of our fabrics may tolerate low-temperature machine washing, but handwashing will help preserve the shape, color, and softness.

👉 For a full guide on caring for your headband, including fabric-specific tips, visit our Headband Care Instructions.